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Reputation Risk Management Reputation risks are often unpredictable and surprising, so there is no specific way to deal with them. However, contingency plans and consistent reputation management that your business should already have in place will help you deal with situations should they occur. These plans you create might outline the individuals responsible for taking immediate action, as well as sample action items to follow.
If you encounter a threat situation, those responsible can take action based on existing Phone Number List plans and develop responses based on the specific risks at hand. For example, if the risk situation is an explosive tweet from a former employee, your baseline crisis management plan might be adjusted based on the social media response. Crisis Man Download Crisis Management and Communication Toolkit In addition to general crisis management, your business should adopt standard business practices to reduce the likelihood of reputational risk scenarios occurring, such as: Prioritizing customer relationships and customer satisfaction. Listen to customer feedback and act on their needs.
Follow legal rules. Manage conversations about your business online (such as responding to reviews). Securely store consumer and employee information, especially when collecting secure financial information. Continuously monitor product quality. Maintain a physically and mentally safe work environment for employees. Internal teams conduct routine reviews of all business operations to identify possible areas of risk or areas for improvement. Understand that everything can affect the public's perception of your business and potentially damage your reputation.
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